Viqal is a cutting-edge virtual concierge solution designed specifically for hotels, enhancing guest experiences through AI automation. By integrating with popular messaging platforms like WhatsApp, Viqal ensures that hotels can provide seamless communication and personalized service to guests. From pre-arrival inquiries to post-departure follow-ups, Viqal streamlines operations, reduces staff workload, and boosts upsell revenue, making it an essential tool for modern hospitality management.
Viqal
Features of Viqal
1. AI Automation in WhatsApp
Viqal leverages AI to automate guest inquiries through WhatsApp, a platform with a 98% open rate. This ensures that guests receive timely responses without the need for downloading apps or dealing with emails.
2. Booking Management
Guests can manage their bookings directly through WhatsApp, including extending stays or upgrading rooms. This feature is seamlessly integrated with the hotel’s Property Management System (PMS), ensuring real-time updates.
3. Personalized Recommendations
Viqal offers tailored suggestions for local attractions, dining, and activities, enhancing the guest experience and encouraging upsells.
4. Centralized Automation for Hotel Groups
Manage multiple properties from a single dashboard, ensuring consistent guest experiences and operational efficiency across all locations.
5. 24/7 Service
With Viqal, hotels can provide round-the-clock service, automating 85% of guest inquiries and allowing staff to focus on more complex tasks.
6. Analytics and Reporting
Track performance metrics such as response times, upsell success rates, and guest satisfaction levels to continually improve service quality.
7. Easy Integration
Viqal integrates smoothly with existing hotel technology stacks, including PMS and other management tools, ensuring a unified approach to guest service.
Frequently Asked Questions about Viqal
What is Viqal?
Viqal is a virtual concierge solution that automates guest interactions through popular messaging platforms like WhatsApp, enhancing the guest experience and streamlining hotel operations.
How does Viqal improve guest satisfaction?
By automating routine inquiries and providing personalized recommendations, Viqal ensures that guests receive immediate assistance, leading to higher satisfaction levels.
Can Viqal integrate with my existing hotel systems?
Yes, Viqal seamlessly integrates with various Property Management Systems (PMS) and other hotel management tools, allowing for efficient operations and data management.
How quickly can I set up Viqal?
Setting up Viqal is quick and easy, typically taking less than an hour to integrate with your existing systems and start automating guest interactions.
What kind of support does Viqal offer?
Viqal provides onboarding assistance and ongoing support to ensure that hotels can maximize the benefits of the virtual concierge system.