Univw

Univw is the ultimate sales CRM designed specifically for start-ups and small businesses. With its powerful features, it streamlines sales processes, enhances customer relationships, and drives business growth. Whether you're looking to automate call quality assurance, create custom dashboards, or leverage AI for personalized coaching, Univw has the tools you need to succeed. Its user-friendly interface and robust analytics make it an indispensable asset for any business aiming to improve efficiency and customer satisfaction.

Features of Univw

1. Custom Dashboards, Reports, and Analytics

Univw offers actionable reporting on critical call center metrics, allowing businesses to track performance and make informed decisions. Users can customize dashboards to focus on the metrics that matter most to them.

2. Automated Call QA

With hassle-free automatic script adherence, Univw ensures that all calls meet quality standards, reducing the burden on managers and enhancing overall service quality.

3. External Automations

Univw integrates seamlessly with various external tools, enabling users to automate emails, webhooks, and more, streamlining workflows and enhancing productivity.

4. Agent Coaching

AI-based personalized coaching helps agents improve their performance by providing tailored feedback based on their interactions, fostering a culture of continuous improvement.

5. Notes and Summaries

Intelligent summarization and note-taking features allow users to capture essential information quickly, ensuring that no critical detail is overlooked during customer interactions.

6. Integrated Cloud Telephony

Univw's integrated cloud telephony enables seamless click-to-call functionality, robust PII data protection, and valuable insights through call recording and transcription.

7. Flexible Workflow Engine

Users can model custom business flows using the versatile workflow engine, which automates work creation, assignments, and progress tracking, improving visibility and efficiency.

8. Datalake & Visualization

Univw empowers decision-making by merging transactional, call, chat, and geolocation data, providing unprecedented insights that can transform possibilities into actionable solutions.

Frequently Asked Questions about Univw

What is Univw?

Univw is a sales CRM designed for start-ups and small businesses, offering features that streamline sales processes and enhance customer relationships.

How can Univw help my business?

Univw helps businesses improve efficiency through automation, personalized coaching, and actionable analytics, ultimately driving growth and customer satisfaction.

Is there a free trial available?

Yes, Univw offers a free trial for users to explore its features and see how it can benefit their business.

Can I integrate Univw with other tools?

Absolutely! Univw supports integrations with various external tools, allowing for seamless automation and data flow.

How does the pricing work?

Univw offers flexible pricing plans based on team size and feature requirements. You can visit the pricing page for more details.