Spokk

Spokk is the ultimate customer feedback app designed to help businesses measure customer experience (CX) effectively. With a staggering 50% of customers willing to switch to competitors after a single unsatisfactory experience, Spokk provides the tools necessary to collect, analyze, and respond to customer feedback. This powerful platform not only aids in retaining customers but also enhances staff performance, ensuring that every interaction is a step towards building loyalty. Whether you're a small business or a large enterprise, Spokk is your secret weapon against customer churn.

Features of Spokk

1. Collect Verified Feedback

Spokk enables businesses to gather valuable written and attribute-based feedback, allowing for a deeper understanding of customer satisfaction. This feature ensures that you capture the voice of your customers accurately.

2. AI Review Draft Generation

Increase your online presence with AI-generated review drafts. Spokk simplifies the process of obtaining public reviews on platforms like Google and G2, making it easier for satisfied customers to share their experiences.

3. Measure Staff Performance

With Spokk, you can obtain a 5-star rating on staff members from customers. This feature not only boosts employee performance but also enhances morale by recognizing their contributions.

4. Reply to Feedback + Send Coupons

Close the feedback loop effectively by replying to customers and offering coupon codes. This approach increases response rates and encourages repeat visits, turning feedback into actionable insights.

5. Collect Video & Text Testimonials

Spokk allows you to gather authentic customer testimonials in both video and text formats. This free marketing content can significantly enhance your advertising efforts and build trust with potential customers.

6. Fully Customizable Feedback Attributes

Customize feedback attributes according to your business needs. Whether it's cleanliness or value for money, you can tailor the feedback collection process to suit your specific requirements.

7. Monitor Job Satisfaction

Identify service gaps and monitor job satisfaction through detailed analytics, helping you make informed decisions about staff performance and customer service improvements.

8. Manage Locations and Staff

Easily assign staff and services to individual locations, allowing for a streamlined approach to managing customer feedback across multiple venues.

9. Customer Contact Management

Manage and export all collected contacts efficiently, ensuring that you have a robust database for future marketing efforts.

10. Simple Transparent Pricing

Spokk offers a straightforward pricing model, making it accessible for businesses of all sizes. With unlimited locations and feedback links, you can scale your customer feedback efforts without breaking the bank.

Frequently Asked Questions about Spokk

What is Spokk?

Spokk is a customer feedback app that helps businesses measure customer experience and improve customer satisfaction through actionable insights.

How can Spokk help my business?

Spokk allows you to collect verified feedback, measure staff performance, and generate AI-driven review drafts, all aimed at enhancing customer loyalty and reducing churn.

Can Spokk integrate with other platforms?

Yes, Spokk can integrate with various platforms, including Twilio for SMS and OpenAI for enhanced AI functionalities.

Is Spokk suitable for all types of businesses?

Absolutely! Spokk is designed to cater to small, medium, and enterprise-level businesses across various industries.

What languages are supported?

Spokk supports multiple languages, making it accessible to a global audience.

Can Spokk be custom-labeled?

Yes, Spokk offers custom labeling options to align with your brand's identity.

On what public review platforms can my customers post their reviews?

Customers can post their reviews on popular platforms like Google, G2, and more, thanks to Spokk's AI-generated review drafts.