SearchUnify

SearchUnify is a cutting-edge unified cognitive platform designed to enhance customer support and service efficiency. By leveraging advanced AI technologies, it empowers organizations to streamline their support processes, improve self-service capabilities, and boost customer satisfaction. With a suite of innovative applications, SearchUnify transforms the way businesses interact with their customers, ensuring that they have access to the right information at the right time. Whether you're looking to reduce average handle time or increase first-call resolution rates, SearchUnify provides the tools needed to achieve your customer service goals.

Features of SearchUnify

1. Unified Cognitive Search

SearchUnify integrates disparate data silos, making relevant information easily accessible for both customers and employees. This feature enhances information findability, ensuring that users can quickly locate the answers they need.

2. AI-Powered Analytics

Utilizing real-time analytics, SearchUnify provides deep insights into customer and employee behavior. This data-driven approach allows organizations to make proactive decisions that enhance service delivery.

3. Intelligent Case Management

The platform automates case sorting and routing, assigning cases to the most suitable agents based on expertise and sentiment analysis. This feature reduces average handle time and improves overall support efficiency.

4. Knowledge-Centered Support (KCS)

SearchUnify supports the implementation of KCS practices, enabling organizations to create, share, and utilize knowledge effectively. This leads to improved documentation and faster resolution times.

5. Next-Gen Applications

With applications like SearchUnify Virtual Assistant (SUVA) and Knowbler, businesses can enhance customer interactions through intelligent chatbots and knowledge management tools, driving higher customer satisfaction and engagement.

6. Seamless Integrations

SearchUnify offers over 50 out-of-the-box connectors, allowing for easy integration with existing systems such as Salesforce, Zendesk, and ServiceNow, ensuring a smooth transition and enhanced functionality.

7. Security and Compliance

The platform is designed with robust security measures, ensuring that customer data is protected while complying with industry standards and regulations.

8. Comprehensive Support Resources

SearchUnify provides extensive documentation, FAQs, and support channels to assist users in maximizing the platform's capabilities, ensuring a smooth user experience.

SearchUnify FAQs

What is SearchUnify?

SearchUnify is a unified cognitive platform that enhances customer support by integrating AI technologies to improve information findability and customer interactions.

How does SearchUnify improve customer service?

By providing advanced analytics, intelligent case management, and seamless integration with existing systems, SearchUnify helps organizations reduce average handle time and increase first-call resolution rates.

Can SearchUnify integrate with other platforms?

Yes, SearchUnify offers over 50 out-of-the-box connectors for seamless integration with popular platforms like Salesforce, Zendesk, and ServiceNow.

What applications does SearchUnify offer?

SearchUnify includes applications such as the SearchUnify Virtual Assistant (SUVA) and Knowbler, which enhance customer interactions and knowledge management.

How does SearchUnify ensure data security?

SearchUnify implements robust security measures and complies with industry standards to protect customer data and ensure privacy.