Record

Record is an innovative AI-powered observability tool designed to enhance user experience by visually communicating user problems. It automates the resolution process, providing deep insights into technical issues that may arise in B2B SaaS applications. By capturing user sessions and analyzing data, Record streamlines workflows, helping businesses save time and improve software quality. Whether you're a developer, support agent, or product manager, Record equips you with the tools necessary to identify and resolve issues efficiently, ultimately elevating customer satisfaction.

Key Features of Record

1. User Session Capture: Automatically record user sessions or allow users to report their issues directly. This feature minimizes back-and-forth communication, enabling support teams to access relevant information quickly.

2. AI-Powered Analysis: Record leverages AI to analyze collected data, providing insights into errors, network requests, and frontend issues. This helps teams understand the root causes of problems and take proactive measures.

3. Integration with Support Systems: Seamlessly integrate Record with popular support tools like Zendesk, Intercom, and Jira. This ensures that all relevant data is maintained within the ticket context, streamlining the support process.

4. Automated Reporting: Receive email reports and notifications about ongoing issues, allowing teams to stay informed and act quickly.

5. Error Detection and Monitoring: Monitor user sessions to detect errors and reproduce bugs effectively. This feature is crucial for improving software quality and enhancing the overall user experience.

6. Collaboration Tools: Share and collaborate on user submissions with developers, ensuring that everyone is on the same page when addressing issues.

7. Live Investigations: Use the data collected to conduct live investigations, identifying similar issues and preventing them from escalating into support tickets.

By utilizing these features, Record empowers teams to enhance their software quality, reduce resolution times, and ultimately improve customer satisfaction.

Frequently Asked Questions about Record

What is Record?

Record is an AI-powered observability tool that helps businesses capture user sessions and analyze data to resolve technical issues efficiently.

How does Record improve customer support?

By automatically capturing user sessions and providing detailed insights into errors, Record reduces the time spent on resolving issues, allowing support teams to focus on more critical tasks.

Can Record integrate with other support tools?

Yes, Record can seamlessly integrate with popular support systems like Zendesk, Intercom, and Jira, ensuring that all relevant data is maintained within the ticket context.

What types of data can Record capture?

Record captures user sessions, network requests, frontend errors, and other relevant data to help teams understand and resolve issues effectively.

Is there a demo available for Record?

Yes, you can book a demo through the Record website to see how the tool works and how it can benefit your organization.