Kastro

Kastro is an AI-first customer support solution designed to enhance your customer service experience. By leveraging advanced AI technology, Kastro enables businesses to streamline their support processes, reduce response times, and improve customer satisfaction. With features like a GPT Chatbot, AI workspace, and a comprehensive help center, Kastro empowers support teams to focus on complex inquiries while automating repetitive tasks. Whether you're a small business or a large enterprise, Kastro provides the tools you need to elevate your customer support game.

Kastro Features

1. GPT Chatbot

Kastro's GPT Chatbot is designed to learn and adapt to your business needs. It can handle repetitive questions, allowing your support team to focus on more complex issues. This feature dramatically reduces support volume and ensures faster response times.

2. AI Workspace

The AI workspace enhances productivity by summarizing conversations, expanding replies, and rephrasing answers. It allows collaborative answering, where AI can assist in drafting responses, making it easier for support teams to communicate effectively.

3. Help Center

Kastro provides a professional help center that enables customers to find answers to their problems quickly. It integrates seamlessly with the chat widget, allowing customers to access relevant articles and resources directly.

4. Typing Suggestions

This feature assists customers while they are still typing, suggesting answers and relevant articles from the help center. This proactive approach helps resolve issues before they escalate into tickets.

5. Quick Replies

Kastro allows you to create quick replies for frequently asked questions. This feature ensures that your team can respond to common inquiries efficiently, saving time and improving customer satisfaction.

6. Live Chat

Kastro offers a simple yet powerful live chat solution that integrates with all the features mentioned above, providing a seamless experience for both customers and support teams.

7. Customizable and Efficient

Kastro is designed for efficiency and can be customized to fit your brand's needs. It includes features like lead generation, customer insights, and reporting to help you track performance and improve your support strategy.

Kastro FAQs

What is Kastro?

Kastro is an AI-first customer support solution that combines advanced AI technology with user-friendly features to enhance customer service experiences.

How does the GPT Chatbot work?

The GPT Chatbot learns from your business's knowledge base to handle repetitive questions, allowing your support team to focus on more complex inquiries.

Can I customize Kastro to fit my brand?

Yes, Kastro is highly customizable, allowing you to tailor the chat widget and help center to align with your brand's identity.

Is there a free trial available?

Yes, Kastro offers a free trial for users to explore its features and see how it can benefit their customer support operations.

How can I integrate my existing help center with Kastro?

Kastro provides a powerful crawler that can easily migrate your old help center, ensuring a smooth transition to the new platform.