JustReply - Slack Enabled Customer Support Tool

JustReply is a cutting-edge customer support tool designed specifically for teams that rely on Slack for their operations. It streamlines customer interactions by allowing support teams to manage, respond to, and resolve customer inquiries directly within their Slack workspace. This integration not only enhances efficiency but also fosters a collaborative environment where every team member can contribute to customer support. With features like a minimalist inbox, speedy macros, and a powerful search function, JustReply is ideal for startups and smaller teams looking to improve their customer service experience without the complexity of traditional support platforms.

Key Features of JustReply

Slack Integration: JustReply seamlessly integrates with Slack, allowing teams to manage customer support tickets directly within their workspace. This eliminates the need to switch between multiple platforms, saving time and enhancing productivity.
Minimalist Inbox: The clean and minimalist inbox design enables users to prioritize conversations easily, ensuring that urgent tickets are addressed promptly.
Speedy Macros: Create and use macros for frequently asked questions, allowing support teams to respond in a single click. This feature can significantly reduce response times and improve customer satisfaction.
Powerful Search Functionality: With the command + k feature, users can quickly find any conversation or support article within their JustReply workspace, making navigation effortless.
Customizable Help Center: Choose from three beautiful help center templates to host support articles, making it easy for customers to find the information they need. This can be hosted on a custom domain for a professional appearance.
Flexible Chat Widget: The chat widget supports various communication channels, including live chat, email, voice, and video support, providing customers with multiple ways to reach out.
Smart Editor: The Notion-like editor allows users to create and edit support articles easily. With AI autocomplete features, writing and updating content becomes a breeze.
Team Collaboration: JustReply encourages team collaboration by allowing all members to view, assign, and resolve tickets, making it ideal for smaller teams where everyone is involved in customer support.

JustReply FAQs

What is JustReply?

JustReply is a customer support tool built for teams that use Slack. It allows customer support conversations to be managed directly within Slack, making it easier for teams to respond and resolve issues quickly.

Can I use JustReply within Slack?

Yes! JustReply integrates seamlessly with Slack, enabling you to manage and respond to customer support tickets without leaving the platform.

What is a customer support tool?

A customer support tool is software that helps businesses manage and streamline their interactions with customers. It typically includes features like ticket management, live chat, and knowledge base creation.

Is JustReply like Intercom or Zendesk?

Yes, JustReply shares core functionalities with these platforms but is specifically designed for smaller teams that operate primarily within Slack, making it a more suitable option for startups.

How does your pricing work?

You can find detailed pricing information on our pricing page. We aim to provide simple and fair pricing with no hidden costs.