Hatchet

Hatchet is your intelligent incident response partner designed to optimize the way you handle critical incidents in tier-1 services. With the ability to process observability data in seconds, Hatchet empowers engineers to solve incidents quickly and efficiently. By automatically triaging, investigating, and remediating incidents, it saves valuable time and resources, allowing teams to focus on what truly matters: delivering quality services. Whether you're facing a critical incident or looking to enhance your incident response strategy, Hatchet is here to help.

Features of Hatchet

Intelligent Incident Response

Hatchet acts as an intelligent partner for incident response, automatically triaging and investigating incidents in real-time. This feature allows engineers to quickly identify the root cause of issues, minimizing downtime and improving service reliability.

Contextual Insights

By injecting relevant context directly into incidents, Hatchet saves engineers time and money. This feature ensures that teams have all the necessary information at their fingertips, enabling faster decision-making and resolution.

Secure Deployments

Hatchet offers secure self-hosted deployments, complete with permissions, audit trails, SSO, and version control. This ensures that your data remains secure and compliant with industry standards.

Rapid Resolution

With the ability to ingest logs, codebases, and knowledge hubs, Hatchet enables teams to instantly resolve incidents. This feature is crucial for maintaining the uptime of tier-1 services, allowing businesses to operate smoothly.

Seamless Integration

Hatchet can be easily integrated into existing alerting systems by simply pointing it to the service's log file. This seamless integration means that teams can start benefiting from Hatchet's capabilities without extensive setup or configuration.

Frequently Asked Questions about Hatchet

What is Hatchet?

Hatchet is your AI companion for when you get paged. It can read logs, communication channels, and code to actively suggest code fixes, making incident response more efficient.

How do you triage & investigate pages?

You can point Hatchet towards logs from various sources, such as S3 buckets or CloudWatch. It inspects the logs during a page and develops possible pathways for investigation, suggesting fixes when necessary.

How does Hatchet deal with data security?

Hatchet is a self-hosted solution that trains your data on-prem. It uses Code Llama 2 to mitigate security concerns and has 0 telemetry, functioning entirely within your VPC.

How do I integrate Hatchet into my alerting system?

Integration is straightforward. Simply call Hatchet in the entrypoint and point it to the service's log file. Hatchet will handle the rest, automating the incident response process.

Why would I need Hatchet?

On-call engineers for tier-1 services face critical incidents that can lead to significant financial losses. Hatchet enhances workflows by automating triage and investigation, ultimately leading to quicker resolutions.