Grow Parabolic

Parabolic is an innovative AI tool designed to enhance customer support by automating responses and improving efficiency. With its advanced features, Parabolic helps businesses streamline their customer interactions, ensuring that no question goes unanswered. By integrating seamlessly with existing ticketing systems like Intercom and Zendesk, Parabolic not only saves time but also boosts customer satisfaction. Whether you’re dealing with frequently asked questions or unique customer inquiries, Parabolic’s intelligent algorithms are trained to provide accurate and relevant responses, making it an essential tool for any customer support team.

Features of Parabolic

Embedded Functionality

Parabolic can be embedded directly into your existing ticketing software, such as Intercom, Zendesk, or Helpscout. This allows for a smooth transition and immediate benefits without the need for extensive training or changes to your current system.

Human-in-the-loop

With the human-in-the-loop feature, customer support agents can verify AI-generated responses before they are sent to customers. This ensures accuracy and builds trust, as agents can fine-tune responses based on their expertise. Additionally, Parabolic learns from rejected drafts, continuously improving its response quality.

Answers to Rarely Asked Questions (RAQs)

Parabolic is designed to tackle even the most uncommon inquiries. By leveraging past conversations and the knowledge base, it can suggest responses with just one match, making it efficient in addressing RAQs.

Multistep Conversations

The AI can navigate complex conversations that require multiple back-and-forth exchanges. This capability allows for a more natural dialogue with customers, enhancing their experience.

Upsell Mode

Parabolic transforms support interactions into sales opportunities. It can append relevant upsells and cross-sells based on the customer's pain points, effectively turning support into a revenue-generating channel.

Auto-categorization

Incoming questions are automatically tagged and triaged into appropriate categories, such as payments or memberships. This feature streamlines the workflow for support agents, allowing them to focus on more complex issues.

Frequently Asked Questions about Parabolic

What is Parabolic?

Parabolic is an AI-driven customer support tool that automates responses to customer inquiries, improving efficiency and customer satisfaction.

How does Parabolic integrate with existing systems?

Parabolic can be embedded within popular ticketing software like Intercom, Zendesk, and Helpscout, allowing for seamless integration and immediate use.

Can agents review AI-generated responses?

Yes, Parabolic includes a human-in-the-loop feature that allows support agents to verify and modify AI-generated responses before they are sent to customers.

What types of questions can Parabolic answer?

Parabolic can handle both frequently asked questions and rarely asked questions by leveraging past conversations and a comprehensive knowledge base.

How does Parabolic improve over time?

Parabolic learns from rejected drafts and user interactions, continuously refining its algorithms to provide more accurate and relevant responses in the future.