Digital Employee Experience Insights

DEX Insight is a pioneering tool designed to enhance the digital employee experience by providing actionable insights through analytics. This innovative browser extension allows organizations to track application usage and gather user feedback with unprecedented ease. By leveraging AI-enhanced analytics, DEX Insight empowers businesses to make data-driven decisions that optimize their software suite and improve user engagement. With features tailored for high-stakes environments, DEX Insight stands as a strategic partner for firms looking to elevate their digital strategies and achieve operational excellence.

Key Features of DEX Insight

Monthly Active User Reporting: DEX Insight provides detailed reports on the monthly active users of any licensed or internal application. This feature allows organizations to measure engagement and identify trends over time.
In-App Feedback Collection: The tool enables users to gather feedback directly within applications, helping to pinpoint usage gaps and enhance user experience. This is particularly beneficial in high-compliance sectors where feedback is crucial for alignment.
Seamless Integration: DEX Insight integrates effortlessly into existing workflows through a non-intrusive browser extension and desktop agent, ensuring minimal disruption while maximizing insights.
Multi-Language Support: With availability in 27 languages, DEX Insight caters to a global audience, making it an ideal solution for multinational organizations.
Robust Security Measures: DEX Insight is SOC 2 Type 2 certified, ensuring that user data is handled with the highest standards of security and privacy. This builds trust among users and organizations alike.
Customizable Analytics: The platform allows for tailored analytics that can be adjusted based on specific organizational needs, empowering businesses to focus on metrics that matter most.
Rapid Implementation: The tool can be deployed quickly, allowing organizations to start gathering insights and feedback almost immediately, leading to faster decision-making and improved user adoption.

Frequently Asked Questions about DEX Insight

What about desktop apps?

DEX Insight offers both a Windows and OSx agent to track Monthly Active Users (MAUs) and gather feedback from desktop applications.

I'm concerned about security and privacy.

DEX Insight received its SOC 2 Type 2 certification on October 5, 2023, which is available upon request, ensuring that your data is secure.

What about multiple languages?

DEX Insight is available in 27 languages, making it accessible for a diverse user base.

How does installation work?

The browser extensions can be remotely installed in the background from the admin settings of supported browsers like Chrome, Edge, Safari, and Firefox.

What data does DEX Insight process?

DEX Insight only tracks applications designated in the tool configuration. It does not collect sensitive data such as keystrokes, screenshots, or personally identifiable information.

How much does it cost?

The pricing starts in the low five-figure range annually, scaling with the number of end-users, similar to other enterprise browser extensions like Grammarly and Zoominfo.