Deflekt.ai - Automated replies on all support channels

Deflekt.ai is an innovative AI tool designed to automate responses across various support channels, significantly reducing the workload for customer service teams. With plans starting at just $17 a month, Deflekt.ai empowers businesses to streamline their support processes, allowing them to focus on more complex inquiries. Whether you're in customer support, human resources, or sales, Deflekt.ai integrates seamlessly with existing helpdesk solutions, providing a comprehensive toolkit to enhance efficiency and improve customer satisfaction.

Key Features of Deflekt.ai

Multi-Channel Support: Deflekt.ai operates across various platforms including web chat, email, Slack, and Microsoft Teams, ensuring that your customers receive timely responses no matter where they are.
Easy Content Integration: Users can effortlessly add content from webpages, documents, or even local files through drag-and-drop functionality. This flexibility allows for a comprehensive knowledge base that can answer common queries automatically.
Customization and Localization: Tailor the bot's responses to match your brand's tone and voice. Deflekt.ai allows for full localization, ensuring that your responses resonate with your audience.
Human Support Handover: In cases where the AI cannot provide a satisfactory answer, Deflekt.ai ensures a seamless transition to human support, capturing necessary details for follow-up.
Analytics and Improvement: Monitor conversations to identify areas for improvement. By analyzing interactions, you can refine your documentation and reduce the number of support tickets over time.
Affordable Pricing Plans: With various pricing tiers, including a free trial, businesses can choose a plan that best fits their needs without breaking the bank.
Integration with Helpdesk Solutions: Deflekt.ai works well with popular helpdesk software like Zendesk and Intercom, making it an ideal companion for existing systems.
Quick Setup: Get started in just five minutes, allowing your team to focus on more critical tasks while the AI handles routine inquiries.

Frequently Asked Questions about Deflekt.ai

What is a deflection?

Each time Deflekt.ai sends a reply on one of your channels, it is counted as a deflection. This metric helps you understand how effectively the tool is reducing your support workload.

What is a project or channel?

A project consists of a collection of documents, branding, localization, and active channels (like email, web chat, Slack, and Teams). Projects can be tailored for different products or languages, enhancing their versatility.

What is a document?

Every webpage, PDF, Word document, or text file counts as one document. Deflekt.ai stores these in a vector database, allowing for efficient retrieval and response generation.

How do your paid plans work?

You start on a Free plan to test features and channels. When ready, you can upgrade to deflect more messages or manage multiple channels.

What languages do you support?

Deflekt.ai supports all languages, allowing for a global reach. The bot performs best when queried in the same language as the content, but it can handle multiple languages effectively.