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Cardina Cobrowse is an innovative AI tool designed to enhance customer service interactions by allowing agents to visually guide customers over phone or live chat. With just a click, agents can see, draw on, and even take control of the customer's screen, making troubleshooting and guidance seamless. This tool not only reduces frustration for customers but also significantly boosts first-contact resolutions and customer satisfaction. Whether you are a startup or an enterprise, Cardina offers a free plan to help you get started without any credit card requirements.

Features of Cardina Cobrowse

1. Real-Time Screen Sharing: Cardina allows agents to see the customer's screen live, enabling them to guide users through complex processes without the need for lengthy explanations or screenshots.

2. Annotation Tools: Agents can draw on the customer’s screen to highlight areas of interest, making it easier for customers to understand where to click or what to do next.

3. Control with Consent: With the customer's permission, agents can take control of their screen, allowing them to navigate through workflows on external sites directly.

4. Session Recording and Replay: Cardina offers the option to record sessions for training purposes, helping agents learn from past interactions while ensuring sensitive data is masked.

5. Data Protection Features: The tool is designed with security in mind, allowing agents to access sensitive customer data only when necessary and with explicit consent, complying with regulations like GDPR and HIPAA.

6. Integration Capabilities: Cardina seamlessly integrates with existing tools such as Zendesk, Salesforce, and Slack, providing a comprehensive view of customer interactions.

7. Cross-Device Compatibility: It works on all devices and supports the latest web technologies, ensuring a smooth experience for users regardless of their setup.

8. Configurable Permissions: Admins can set granular permissions for agents, ensuring they only see what they need to assist customers effectively.

Cardina Cobrowse FAQs

What is Cardina Cobrowse?

Cardina Cobrowse is an AI tool that allows customer service agents to visually guide customers over phone or live chat by sharing and drawing on their screens.

How does Cardina improve customer service?

By enabling real-time screen sharing and control, Cardina helps agents resolve issues faster, boosting first-contact resolutions and overall customer satisfaction.

Is Cardina secure?

Yes, Cardina is built with security in mind, offering features like data masking, configurable permissions, and compliance with global data protection regulations.

Can I integrate Cardina with other tools?

Absolutely! Cardina integrates seamlessly with popular tools like Zendesk, Salesforce, and Slack, enhancing your existing customer service workflows.

Do I need to download anything to use Cardina?

No, Cardina requires no downloads or complicated setups. It works with just one click, making it easy for both agents and customers.